Christie Lau
UX Consultant, research + design

New digital service for diplomats

by Christie Lau

New digital service for diplomats

Client: Foreign and Commonwealth Office

The problem to be solved:

A set of regular processes that span across many platforms and channels (online and offline) for both diplomats and back-end staff. High operational cost Wasting diplomats' time to chase things up Error prone and errors are costly

Challenges

Process

Outcome